BFB Hair fulfills orders from 9 AM to 2 PM every business day, Arizona Time. If your order is placed after 2PM Arizona Time, your order will be shipped the next business day.
Carrier Options and Transit Times:
Domestic - Hair Extension Orders:
- 5 Business Days (USPS First Class Mail).
- FREE - excluding Apparel and Merch
2. 2 Business Days (FedEx Expedited)
Domestic - Apparel and Merchandise:
- 5 Business Days (USPS First Class Mail)
2. 2 Business Days (FedEx Expedited)
All International Orders:
1. 2-5 business days (*FedEx Priority International)
- Countries Excluded (Spain, Russia, Brazil, South Africa, Argentina, Greece, Venezuela)
*We subsidize the cost of each shipment that is sent via FedEx in order to help our customers that live internationally. However, there are times where a customer orders from a remote area in which the cost is too much for us to subsidize. In those instances we will reach out to you via email and give the option to pay the difference or we will send it to you via USPS International at no extra charge.
After your order has been shipped, the shipping cost cannot be refunded.
Duties and Taxes may apply when ordering from outside of the United States. These fees and taxes are charged by your country customs and border agencies and cannot be controlled by BFB Hair. It is the sole responsibility of the customer to pay these duties and fees when the order arrives. You may check with your countries duty codes to see how much, if any, will be charged based on our product and order total. If you refuse the order after it passes through customs, your order will be returned back to BFB Hair. This will incur a $20 shipping fee back to us which will be deducted from the subtotal of your order.
When you receive your order of extensions there will be 1 tester weft and 1 main pouch containing the full set of extensions. Please open the tester weft first to ensure you are satisfied with the product. Once the seal on the main pouch has been broken you are no longer eligible for a refund/return. We do not accept returns of opened hair in order to keep our warehouse sanitary.
SHIPPING FOR EXCHANGES/RETURNS
If you need to refund/return your hair, please contact our customer service team with your full name and order number for a free return label. All Domestic orders are eligible for a free return label. International customers are responsible for the return shipping cost. (firstname.lastname@example.org)
BFB Hair is not responsible for lost, missing, or stolen packages. After the package is marked as delivered, please consult USPS for further assistance.
Route Shipping Insurance is optional on all orders before and at checkout that mitigates the risk of a lost or stolen package. We highly recommend this service, although lost, damaged and stolen package are extremely rare. If you purchase Route with your order and you believe your order to be lost or stolen you have 15 days from the date of delivery to file your claim with Route.
USPS contact information:
If your tester weft is not the correct color match and you have not opened the main compartment, you are eligible for a free return/exchange.
Once your return is received at our warehouse please allow 3 business days for it to be processed. Our customer service team will then contact regarding your order.
If eligible for a refund, a credit will be applied to your credit card or original method of payment within 5-7 days (may vary depending on your bank.)
OUR LIFETIME RETURN POLICY
As long as the main, sealed pouch has not been opened or tampered with you will always be eligible for a refund/return on all extension products. This is one thing that sets BFB Hair apart from all other brands.
OUR SHIPPING ADDRESS
Please send all returns to:
5051 E Indigo St. Suite 105
Mesa, AZ 85205