Shipping & Delivery

GENERAL SHIPPING

BFB Hair fulfills orders every business day up until a 12PM, Arizona Time. If your order is placed after 12PM Arizona Time, your order will be shipped the next business day. BFB Hair does not ship on major holidays.

Carrier Options and Transit Times:

Domestic - Hair Extension Orders:

  1. Standard (5-8 Business Days) - $5
  2. Priority (2 Business Days) - $15
  3. Express (UPS Overnight)- $25

Domestic - Color Match Kits:

  1. All Color Match Kits are sent Standard (5-8 Business Days)

    All International Orders: 

    1. Passport Priority Delivery Duties Paid (6-12 Business Days) - $ Varies by Country

      All orders are sent via DDP with Passport as our carrier. You can reach out to Passport directly for any order delivery delays or questions and they are live 18 hours a day with live support. They can be accessed by the tracking number/delivery email you received when we shipped your order!

      REDO INSURANCE - "VIP CHECKOUT"

      Redo Insurance is optional on all orders before and at checkout that mitigates the risk of a lost or stolen package. We highly recommend this service, although lost, damaged and stolen packages are rare. If you purchase Redo with your order and you believe your order to be lost or stolen you have 15 days from the date of delivery to file your claim. 

      File a claim: https://www.bfbhair.com/apps/redo/returns-portal 

      If you de-selected Redo at checkout BFB Hair is not responsible. 

      BFB Hair is not responsible for lost, missing, or stolen packages. If the package was marked as delivered and you opted out of Redo Protection you will need to contact the shipping carrier used on your order. 

      USPS contact information:1-800-275-8777

      Fedex contact information: 1-800-463-3339

      MISSING ORDERS

      Please first confirm with your tracking number that the order has been delivered. We first recommend waiting for 24 hours to see if there was any delay with the carrier. If you still have not received it we recommend potentially checking with neighbors and in the surrounding area. If you purchased our Redo Shipping Protection you can file a claim for the order here. If you opted out of our shipping protection we are not responsible. It is the customers responsibility to file a claim with the shipping carrier.

      WRONG ADDRESS SUBMITTED

      It is the responsibility of the customer to provide an accurate and complete shipping address at checkout. Please double-check your information before placing the order. We are not responsible for orders shipped to incorrect addresses provided by the customer. Our fulfillment team works hard to get orders out quickly so there is a small window where an address change can occur. If you have submitted an incorrect address immediately email our team to contact@bfbhair.com. We cannot guarantee we will be able to change it. If the order has been fulfilled we are unable to make any edits to the order. If an order is returned to us due to an address error, the order will be refunded minus the shipping fee.

      CANCELLING OR EDITING ORDERS

      Our fulfillment team works to get orders out very quickly. If the order has been fulfilled we are unable to make any edits or cancellations to the order. The customer will have to receive the shipment and go through the return process for the order.