OUR RETURN & EXCHANGE POLICY
FOR ALL HAIR EXTENSION PRODUCTS:
If you wish to return your BFB Hair you have 30 days from the date of delivery, to return or exchange as long as the main compartment (Pouch 2) is still sealed.
FOR ALL ACCESSORIES:
All accessories and merchandise are final sale.
When you receive your order of extensions there will be 1 tester weft (Pouch 1) and 1 main pouch containing the full set of extensions (Pouch 2). Please open the tester weft first to ensure you are satisfied with the product.
Once the seal on Pouch 2 has been broken you are no longer eligible for a refund/return. We do not accept returns of opened hair in order to keep our warehouse sanitary.
HOW TO START A RETURN OR EXCHANGE
For Domestic Returns:
We have made it quick and easy to submit your return! Click the link below to start the process.
After entering your order number and zip code, you can select to refund your order, or exchange for another shade. You will be emailed a return label and instructions for returning your order. Once we have received it back to us please allow 2 business days for our team to process the return and initiate your refund or exchange. If you selected a refund you will be refunded back to the original form of payment on the order. Please note it can take up to 48 hours for the funds to be returned to the account. If you selected an exchange our team will enter the exchange and you will receive follow up confirmation emails.
*Please note that if we receive the product and Pouch 2 is opened you will no longer be eligible for a return. We will send the product back to you.
If you have any questions feel free to email us at firstname.lastname@example.org.
For International Returns:
For International orders the customer is responsible for sending the product back to us. Please send it to the address below.
Please send all returns to:
5051 E Indigo St. Suite 105
Mesa, AZ 85205
Once we have received the return we will reach out to you with return options. Again if Pouch 2 is opened you are no longer eligible for a return or exchange.
Concerns with your order:
If you have any problems with the wefts in your order you have 90 days from the date of order to reach out to our Customer Service team for assistance. Any issues outside of the 90 days are not eligible for assistance.