Shipping & Delivery

GENERAL SHIPPING

BFB Hair fulfills orders every business day up until a 12PM, Arizona Time. If your order is placed after 12PM Arizona Time, your order will be shipped the next business day.

*Orders expected to ship by 5/17 from Semi-Annual Sale.*

Carrier Options and Transit Times:

Domestic - Hair Extension Orders:

  1. 5 Business Days
  • FREE - excluding Apparel and Merch
  1. 2 Business Days
  • $10

Domestic - Apparel and Merchandise:

  1. 5 Business Days
  • $5
  1. 2 Business Days
  • $10¬†

All International Orders: 

  1. International Shipping (6-12 Business Days)
  • $15
  • Countries Excluded (Spain, Russia, Brazil, South Africa, Argentina, Greece, Venezuela)

      2. International Express (2-5 Business Days)

 *We subsidize the cost of each shipment that is sent in order to help our customers that live internationally. However, there are times where a customer orders from a remote area in which the cost is too much for us to subsidize. In those instances we will reach out to you via email and give the option to pay the difference or we will send it to you via USPS International at no extra charge.

After your order has been shipped, the shipping cost cannot be refunded.

INTERNATIONAL ORDERS

Duties and Taxes may apply when ordering from outside of the United States. These fees and taxes are charged by your country customs and border agencies and cannot be controlled by BFB Hair. It is the sole responsibility of the customer to pay these duties and fees when the order arrives. You may check with your countries duty codes to see how much, if any, will be charged based on our product and order total. If you refuse the order after it passes through customs, your order will be returned back to BFB Hair. This will incur a $20 shipping fee back to us which will be deducted from the subtotal of your order.

REDO INSURANCE

Redo Insurance is optional on all orders before and at checkout that mitigates the risk of a lost or stolen package. We highly recommend this service, although lost, damaged and stolen packages are rare. If you purchase Redo with your order and you believe your order to be lost or stolen you have 15 days from the date of delivery to file your claim. 

File a claim: https://www.bfbhair.com/apps/redo/returns-portal 

If you de-selected Redo at checkout BFB Hair is not responsible. 

BFB Hair is not responsible for lost, missing, or stolen packages. If the package was marked as delivered and you opted out of Redo Protection you will need to contact the shipping carrier used on your order. 

USPS contact information:1-800-275-8777

Fedex contact information: 1-800-463-3339