Contact information

9512 E Elliot Rd. Suite 101
Mesa, AZ 85212

OUR RETURN & EXCHANGE POLICY

FOR ALL HAIR EXTENSION PRODUCTS:

If you wish to return your BFB Hair you have 30 days from the date of delivery, to return or exchange as long as the main compartment (Pouch 2) is still sealed.

 FOR ALL ACCESSORIES:

All accessories and merchandise are final sale.

Color Match Kit samples are also final sale.

FOR ALL ORDERS WITH A STYLIST DISCOUNT CODE:

All orders with a STYLIST code applied to it are FINAL SALE.

YOUR ORDER

When you receive your order of extensions there will be 1 tester weft (Pouch 1) and 1 main pouch containing the full set of extensions (Pouch 2). Please open the tester weft first to ensure you are satisfied with the product. 

Once the seal on Pouch 2 has been broken you are no longer eligible for a refund/return. We do not accept returns of opened hair in order to keep our warehouse sanitary.

HOW TO START A RETURN OR EXCHANGE

For Domestic Returns:

We are happy to help! Please email us at contact@bfbhair.com to initiate a return or exchange. In your email please include: your name, order number, what product(s) you are wanting to return and state if the main compartment (Pouch 2) is still sealed.

Our team will get back to you through email. 

 

*Please note that if we receive the product and Pouch 2 is opened you will no longer be eligible for a return. We will send the product back to you.

If you have any questions feel free to email us at contact@bfbhair.com.

For International Returns:

For International orders the customer is responsible for sending the product back to us. Please send it to the address below. 

Please send all returns to:

BFB Hair

5051 E Indigo St. Suite 105

Mesa, AZ 85205

Once we have received the return we will reach out to you with return options. Again if Pouch 2 is opened you are no longer eligible for a return or exchange. 

 

Concerns with your order:

 

If you have any problems with the wefts in your order you have 60 days from the date of order to reach out to our Customer Service team for assistance. Any issues outside of the 60 days are not eligible for assistance.